MONTREAL, March 28, 2024 – Oral Science confirms its EMS shoppers will proceed to obtain assist concerning integration and upkeep straight via EMS going ahead. Actually, as of March 8 2024, EMS requires that each one dental workplaces who bought an AIRFLOW® Prophylaxis Grasp, AIRFLOW® One or any associated products via Oral Science, to contact EMS customer support at +1 (800) 367.0367 or custsvc@ems-na.com for questions or considerations, and electronic mail EMS at emsrepairs@ems-na.com for service authorization, repairs upkeep or troubleshooting.
As per EMS’s directions, Oral Science can’t proceed providing service on EMS products bought via the corporate. Nevertheless, Oral Science’s stock of EMS products will stay obtainable to buy till full clearance.
« 4 years in the past, Oral Science led the business via our partnership with EMS. At the moment, we sincerely remorse that EMS ended the connection with us. We perceive the irritation you might expertise surrounding this case. Our Dental Hygiene Specialist Staff is wanting ahead to the continued partnership with main and progressive Canadian dental workplaces », commented Daniel Ménard, CEO and co-founder of Oral Science.
For questions, or to share considerations concerning these circumstances, please contact Daniel Ménard straight at d.menard@oralscience.com
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